RETURNS:

Returns are accepted, but buyer must pay shipping both ways + a 40% re-stocking fee. Custom made beads are *NON-REFUNDABLE*.

Buyer must notify of the of the return within 3 days of receiving the item. Returns are only processed once per week, so refunds may take up to 7 days to be issued. Beads must be sent and packed carefully so they arrive in original condition.

DOMESTIC SHIPPING:

Please triple check your address at checkout. We automatically ship to the exact address you provide. If an order is returned to us, we can re-ship to another address you provide and we will contact you to arrange shipping for the second shipment.

INTERNATIONAL SHIPPING:

Please allow 4-6 weeks travel time depending on your country’s postal customs. Although unlikely, you will be responsible for any customs charges your country issues at time of delivery.

*NOTE: UK buyers* There is a customs fee that you will be responsible for on items that ship that are valued at $25 or more. It is about US $17.

UK BUYERS - Please read this information about fees that you may incur with purchase:

https://www.gov.uk/goods-sent-from-abroad/overview

TAXES:

Texas residents will be charged sales tax on purchase price only. But on the upside, your purchase will arrive 1-3 days sooner when they are shipped within the state!