Returns are accepted, but buyer must pay shipping both ways + a 40% re-stocking fee. Custom made beads are *NON-REFUNDABLE*.
Buyer must notify of the of the return within 3 days of receiving the item. Returns are only processed once per week, so refunds may take up to 7 days to be issued. Beads must be sent and packed carefully so they arrive in original condition.
Please triple check your address at checkout. We automatically ship to the exact address you provide. If an order is returned to us, we can re-ship to another address you provide and we will contact you to arrange shipping for the second shipment.
Please allow 4-6 weeks travel time depending on your country’s postal customs. Although unlikely, you will be responsible for any customs charges your country issues at time of delivery.
*NOTE: UK buyers* There is a customs fee that you will be responsible for on items that ship that are valued at $25 or more. It is about US $17.
UK BUYERS - Please read this information about fees that you may incur with purchase:
Texas residents will be charged sales tax on purchase price only. But on the upside, your purchase will arrive 1-3 days sooner when they are shipped within the state!